How long do refunds take?

After we receive and check your return, approved refunds are processed within 10 business days to your original payment method. Banks may take an additional 3–5 days.

Customer Help & FAQs

Q: What is your returns policy?

You can return unused items within 14 days of delivery in the original packaging with tags. Refunds are issued to the original payment method after inspection. See details at https://jbtravelworld.com/pages/faq and our Shipping & Delivery page.

Q: How do I return a faulty or damaged item?

Email help@jbtravelworld.com within 30 days with your order number and photos. Once approved, we’ll arrange a refund, replacement or repair depending on stock.

Q: Who pays for return shipping?

For change-of-mind returns, customers pay tracked return shipping. For approved faulty or damaged items, we reimburse reasonable return shipping costs.

Q: Do you offer exchanges?

Exchanges are available for faulty or damaged items, subject to stock. For non-faulty items, please return for a refund and place a new order.

Q: How long does shipping take?

Standard UK delivery typically arrives in 2–4 business days after dispatch; Express in 1–2 business days. Current options and charges: https://jbtravelworld.com/pages/shipping-and-delivery-jb-travel-world

Q: How can I contact you?

Email help@jbtravelworld.com for support, or use our contact page at https://jbtravelworld.com/pages/contact.

What is your returns policy?

At JB Travel World, we want you to be completely happy with your purchase. You can return unused items within 14 days of receipt if they’re in their original packaging with tags attached. Please include your receipt or order confirmation when sending your return. Refunds are issued to your original payment method after inspection. Note: Earrings, personalised, and custom-made items (such as engraved luggage tags) are non-returnable unless faulty.

How do I return a faulty or damaged item?

If an item arrives damaged or faulty, please email help@jbtravelworld.com within 30 days of delivery with your order number and clear photos of the issue. Our UK-based support team will arrange a refund, replacement, or repair depending on availability. After 30 days, contact us to discuss repair or replacement options if feasible.

Who pays for return shipping?

Change of Mind: You’ll cover return postage using a tracked service for your protection.
Faulty or Damaged Items: We’ll reimburse reasonable return shipping costs once the return is approved.

How long does a refund take?

Once we receive and inspect your returned item, we’ll email you an update. Approved refunds are processed to your original payment method within 10 business days, though bank processing times may vary (typically 3–5 days).

Do you offer exchanges?

We offer exchanges for faulty or damaged items only, subject to stock availability. To arrange an exchange, email help@jbtravelworld.com within 30 days of delivery. For non-faulty items, please return your item for a refund and place a new order for your preferred colour or product.

What’s the current shimmer makeup bag offer?

Buy a Pink or Green Handmade Shimmer Makeup Bag for £9.95 and get a Fluffy Eye Mask in any colour free! Add the bag to your cart, then visit our Fluffy Sleep Mask page to choose your free mask. Offer available for a limited time only.

What’s your current promotion?

Enjoy Free UK Shipping on All Orders Over £20!
Use code FREESHIPJB at checkout and travel in comfort and style with our range of trusted travel essentials — perfect for holidays, weekends, and family adventures.

How can I contact you?

You can reach our UK-based support team by emailing help@jbtravelworld.com — we usually reply within 24 hours (Monday–Friday). For updates and travel tips, follow us on Instagram at @jbtravelworldofficial or @jummaiandbobtravel, and join us on TikTok at @jbtravelworld.

Where can I learn more about your products?

Browse our main collections to discover more: Travel Essentials, Kids Travel Comfort, and Special Offers & Bundles. Need specific information? Email help@jbtravelworld.com — our friendly UK team is happy to help.

How long does shipping take?

UK orders are dispatched within 1–3 business days and typically arrive in 2–5 days via standard delivery. International delivery times vary between 5–14 days, depending on the destination. You’ll receive tracking details once your order has shipped. For more information, visit our Shipping & Delivery page.