Frequently Asked Questions | JB Travel World

What is your returns policy?

You can return unused items within 14 days of receipt, provided they’re in original packaging with tags attached. Please include your receipt or order confirmation. Refunds are issued to your original payment method after inspection. Note: Earrings, personalised, and custom-made items (e.g., engraved luggage tags) are non-returnable unless faulty.

How do I return a faulty or damaged item?

If an item arrives damaged or faulty, email help@jbtravelworld.com within 30 days with your order number and photos of the issue. We’ll arrange a refund, replacement, or repair based on availability. After 30 days, contact us for repair or replacement options if feasible.

Who pays for return shipping?

Change of Mind: You cover return shipping costs—use a tracked service for safety.
Faulty/Damaged Items: We’ll reimburse reasonable return shipping costs once the return is approved.

How long does a refund take?

Once we receive and check your return, we’ll email you the refund status. Approved refunds are processed to your original payment method within 10 business days, though bank processing times may vary (typically 3-5 days).

Do you offer exchanges?

We offer exchanges for faulty or damaged items only, subject to stock. Email help@jbtravelworld.com within 30 days to arrange. For non-faulty items, return and reorder your preferred option.

What’s the current shimmer makeup bag offer?

Buy a Pink or Green Shimmer Makeup Bag for £9.95 and get a Fluffy Eye Mask in any colour free! Add the bag to your cart, then visit our Fluffy Eye Masks page to choose your free mask. Limited time only!

What’s the SPRING20 promotion?

From March 27 to April 30, 2025, use code SPRING20 at checkout for 20% off your entire order. Plus, get free standard UK shipping on orders over £20 (after discount). Applies to in-stock travel essentials only; excludes gift cards, clearance items, express shipping, and international orders. Limited to one use per customer/household. We reserve the right to end the promotion early if needed. See shipping details on our Shipping & Delivery page.

Do you have other special offers?

Yes! Our "Buy All 5 Colours" deal lets you mix and match five items—like eye masks or select accessories—and get one free. Check product pages or email us for current promotions.

How can I contact you?

Reach us at help@jbtravelworld.com—we’ll reply within 24 hours, often sooner. Follow us on Instagram at @jbtravelworldofficial and @jummaiandbobtravel for tips and updates, or join us on TikTok at @jbtravelworld.

Where can I learn more about your products?

Browse our product pages for details on travel pillows, luggage, shimmer makeup bags, and more. Need specifics? Email help@jbtravelworld.com—our UK team’s here to help.

How long does shipping take?

UK orders typically ship within 1-3 business days and arrive in 2-5 days via standard delivery. International shipping varies (5-14 days). Check your order confirmation for tracking details.