Frequently Asked Questions

1. What is your returns policy?

You can return items within 14 days of receiving them if they are unused, in their original packaging, and have tags attached. A receipt or order confirmation is required to process your return.

Note: Earrings and personalised or custom-made items cannot be returned unless they are faulty.

2. How do I return a faulty or damaged item?

If your order arrives damaged or faulty, email us at help@jbtravelworld.com within 30 days. Include details and photos of the issue. We’ll provide a refund, replacement, or repair depending on the circumstances.

After 30 days, we may offer a repair or replacement where possible.

3. Who covers the cost of return shipping?

Change of Mind: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method.
Faulty or Damaged Items: We will cover return shipping costs for faulty or damaged items.

4. How long does it take to process a refund?

Once we receive and inspect your returned item, we’ll notify you of the refund status. If approved, the refund will be issued to your original payment method. Refunds typically take up to 10 business days to process, depending on your bank or card provider.

5. Do you offer exchanges?

Yes, we offer exchanges for items that arrive damaged or faulty. Please email help@jbtravelworld.com for assistance.

6. What is the "Buy all 5 colours" offer?

With our special offer, buy all 5 colours and get 1 free! Mix and match your favourites while enjoying this exclusive deal.

7. How can I contact you?

If you have any questions, email us at help@jbtravelworld.com. We aim to respond within 24 hours.

8. Where can I find more information about your products?

Visit our product pages for detailed descriptions and features. If you have specific questions, email us, and our team will be happy to assist.