Customer Help & FAQs

What is your returns policy?

At JB Travel World, we want you to be completely happy with your purchase. You can return unused items within 14 days of receipt if they're in their original packaging with tags attached. Please include your receipt or order confirmation when sending your return. Refunds are issued to your original payment method after inspection. Note: personalised and custom-made items are non-returnable unless faulty. Full details are on our Returns & Refunds Policy page.

How do I return a faulty or damaged item?

If an item arrives damaged or faulty, please email contact us within 30 days of delivery with your order number and clear photos of the issue. Our UK-based support team will arrange a refund, replacement or repair depending on availability. After 30 days, contact us to discuss repair or replacement options.

Who pays for return shipping?

Change of mind: you'll cover return postage; we recommend a tracked service for your protection.
Faulty or damaged items: we'll reimburse reasonable return shipping costs once the return is approved.

How long does a refund take?

Once we receive and inspect your returned item, we'll email you an update. Approved refunds are processed to your original payment method within 10 business days, though bank processing times may vary (typically 3 to 5 days).

Do you offer exchanges?

We offer exchanges for faulty or damaged items only, subject to stock availability. To arrange an exchange, email contact us within 30 days of delivery. For non-faulty items, please return your item for a refund and place a new order for your preferred colour or product.

What's the current shimmer makeup bag offer?

Buy a Pink or Green Handmade Shimmer Makeup Bag and get a Fluffy Eye Mask in any colour free, exclusively at JBTravelWorld.com. Add the bag to your basket, then visit the Fluffy Sleep Mask page, choose your colour and add it too: the mask drops to £0.00 in your basket automatically (one per bag).

What's your current promotion?

Enjoy free UK delivery on orders of £20 or more
There's no need for a discount code: your free delivery is applied automatically at checkout.

How can I contact you?

You can reach our UK-based support team by emailing contact us: we usually reply within 24 hours (Monday to Friday). For updates and travel tips, follow us on Instagram at @jbtravelworldofficial or @jummaiandbobtravel, and join us on TikTok at @jummai.bob.travel.

Where can I learn more about your products?

Browse our main collections: Travel Essentials, Kids Travel Comfort and Special Offers & Bundles. Need something specific? Email contact us and our friendly UK team will be happy to help.

How long does delivery take?

UK orders are dispatched within 1 to 3 business days and standard delivery typically arrives within 2 to 4 business days (free on orders of £20 or more). Express delivery arrives within 1 to 2 business days. You'll receive tracking details once your order has shipped. International delivery is coming soon. For full details, visit our Shipping & Delivery page.