Returns & Exchanges
Thank you for shopping with JB Travel World! We hope you’re thrilled with your purchase, but if something isn’t quite right, we’re here to make the return process easy and straightforward. Please review our policy below to learn more about returns, refunds, and exchanges.
Eligibility for Returns
You have 14 days from the day you receive your item to request a return. To qualify, items must meet the following conditions:
- Items must be unused, in their original packaging, and with any tags attached.
- A receipt or order confirmation must be provided to process your return.
Items Exempt from Return
For hygiene and customisation reasons, the following items are not eligible for return unless faulty:
- Earrings.
- Personalised or custom-made products.
Faulty or Damaged Items
We’re sorry if your order arrives damaged or faulty. Please notify us within 30 days of receiving the item to qualify for a full refund, replacement, or repair. Here’s how to proceed:
- Email us at help@jbtravelworld.com with details of the issue and supporting photos.
- If the issue is reported after 30 days, we will offer a repair or replacement where possible.
Refund Process and Timeline
Here’s what to expect when processing a refund:
- Inspection: We will inspect the returned item and notify you of the refund status.
- Approval and Processing: If approved, refunds will be issued back to your original payment method.
- Timeline: Refunds typically take up to 10 business days to process. Please note this may vary depending on your bank or card provider.
Exchange Policy
We offer exchanges for items that arrive damaged or faulty. To arrange an exchange, please contact us at help@jbtravelworld.com.
Return Shipping Guidelines
- Change of Mind: If you’re returning an item due to a change of mind, the return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method.
- Faulty or Damaged Items: We will cover return shipping costs for items that arrive damaged or faulty.
Need Assistance?
If you have any questions or need help with your return, our team at JB Travel World is here to assist you. Please email us at help@jbtravelworld.com.
Thank you for choosing JB Travel World! We’re committed to ensuring a seamless shopping experience and look forward to serving you again.