Returns & Refunds Policy

14-Day Returns UK-Based Support Simple Process

At JB Travel World, your satisfaction comes first. We want you to shop with confidence, and if something isn't right, our UK-based team is here to make returns and exchanges simple.

Return Eligibility

You have 14 days from delivery to request a return. To qualify, items must be:

  • Unused, in their original packaging, with tags attached.
  • Accompanied by a receipt or order confirmation.

Non-returnable items: personalised or custom-made products can only be returned if faulty.

Faulty or Damaged Items

If your order arrives faulty or damaged, please email contact us within 30 days of delivery, including your order number and photos of the issue. We'll arrange one of the following based on stock availability:

  • Full refund
  • Replacement item
  • Repair, where possible

After 30 days, contact us for advice on repair or replacement options.

Refund Process

Inspection: all returned items are checked on arrival.
Processing: approved refunds are issued to your original payment method within 10 business days.
Bank timeline: most refunds appear within 3 to 5 working days after processing.

Exchanges

Exchanges are available for faulty or damaged items only, subject to stock. Email contact us within 30 days to arrange. For non-faulty items, please return the item and place a new order for your preferred replacement.

Return Shipping Costs

Change of mind: customers are responsible for return shipping costs. We recommend using a tracked delivery service for your peace of mind.
Faulty or damaged items: we'll reimburse reasonable return shipping fees once your return is approved.

Need Help?

If you have questions about returns, exchanges or refunds, our team is happy to help. Email contact us or visit our Customer Help & FAQs page for quick answers.